Responsible Gambling

Our Commitment to Responsible Gambling

Shardbet is committed to providing a safe and enjoyable entertainment experience for all players. We recognise that gambling can become problematic for some individuals, and we have implemented a range of tools and resources to help our customers stay in control. This page outlines the warning signs of problem gambling, the tools available on our platform, and where to find independent support. Last updated: January 2026.

Recognising the Warning Signs

Problem gambling can affect anyone, and recognising the early signs is an important step toward staying in control. Common indicators include spending more time or money than intended, chasing losses, gambling to escape stress or emotional difficulties, and neglecting personal, financial, or professional responsibilities. Borrowing money to gamble, hiding gambling activity from family or friends, and feeling irritable or anxious when unable to gamble are also significant warning signs. If you or someone you know is experiencing these symptoms, we encourage you to seek support and consider using the tools available on Shardbet.

Deposit Limits

Shardbet allows players to set daily, weekly, or monthly deposit limits on their accounts to help manage spending. Once a limit is set, it cannot be increased immediately; any request to raise a limit is subject to a cooling-off period before it takes effect. Reducing a limit, however, can be actioned immediately. These controls are designed to encourage thoughtful budgeting and prevent excessive spending.

Time-Out and Cooling-Off Periods

If you need a short break from gambling, Shardbet offers a time-out feature that temporarily suspends your account for a period of your choosing, typically ranging from 24 hours to several weeks. During this time, you will not be able to access your account or place any bets. This feature is intended to give players a chance to step back and reassess their gambling habits without making a permanent decision.

Self-Exclusion

For players who wish to stop gambling for a longer or indefinite period, Shardbet provides a self-exclusion option. Once activated, self-exclusion prevents account access for the selected duration and cannot be reversed early, even upon request. We also encourage players considering self-exclusion to explore national or state-based self-exclusion registers that may apply across multiple gambling operators in Australia.

Support for Family and Friends

Problem gambling doesn't only affect the individual – it can also impact family members, friends, and colleagues. If you are concerned about someone else's gambling behaviour, independent support organisations offer guidance on how to approach the conversation and access appropriate resources. Shardbet encourages open communication and awareness as part of a supportive community approach to gambling.

Access to Independent Support Organisations

A number of independent, professional organisations across Australia offer free and confidential support for individuals affected by problem gambling. These services can provide counselling, financial advice, and practical strategies for regaining control. We recommend consulting your local state or territory gambling help service, as well as national helplines, for tailored assistance and up-to-date contact information.

Age Verification and Account Security

Shardbet only permits registration and account use by individuals who meet the legal gambling age in their jurisdiction. We employ verification procedures to confirm player identity and age, helping to prevent underage access to our platform. Protecting vulnerable individuals, including minors, is a core part of our responsible gambling framework.

Reviewing and Updating This Policy

Shardbet regularly reviews its responsible gambling practices to ensure they remain effective and aligned with best practice standards. This page may be updated periodically to reflect improvements to our tools or changes in available support resources. We encourage players to revisit this page from time to time to stay informed. This policy is effective as of January 2026.